Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and bank holidays) after receiving your order confirmation email. You will receive another notification when your order has been dispatched.

International Shipping

We currently ship to select international destinations. International shipping rates and estimated delivery times will be calculated and displayed at checkout. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the customer.

Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number. You can use this number to track your order via the carrier's website. Please allow up to 24 hours for tracking information to become active.

Delays

We are not responsible for delays caused by customs, severe weather, or other circumstances beyond our control. If your order has not arrived within the estimated delivery window, please contact us at [your contact email] and we will do our best to assist you.

Lost or Damaged Parcels

If your parcel arrives damaged, please take photos immediately and contact us within 48 hours of delivery at [your contact email]. If your order appears to be lost in transit, please contact us and we will work with the carrier to investigate.

Incorrect Address

Please ensure your shipping address is correct at the time of placing your order. WatchGleam is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible at [your contact email] and we will do our best to help before dispatch.